I design and deliver end-to-end Microsoft business solutions — turning messy processes into clean, governed, client-ready systems.
Microsoft-certified Dynamics 365 and Power Platform consultant with 3+ years delivering CRM and business-application solutions across healthcare, telecommunications, transport, aeronautics, finance and the public sector.
I work the full arc of an engagement — discovery workshops, business process mapping, solution design, build, integration, UAT and go-live — with a strong bias toward governance, ALM and long-term maintainability. Comfortable client-facing and bilingual delivery in English and French.
CE (Online & On-Premise), Sales, Customer Service, Field Service, Business Process Flows, configuration & customization.
Power Apps (Canvas & Model-driven), Power Automate, Dataverse architecture & security.
.NET / C#, ASP.NET, Plugins, JavaScript, TypeScript, HTML5, CSS3, XML, FetchXML, Web Resources.
REST APIs, custom connectors, Web Services, SSIS (ETL), SSRS, SQL Server, data migration.
Azure DevOps, Git, CI/CD pipelines, solution lifecycle & environment management.
Agile / Scrum, requirements gathering, UAT, functional documentation, stakeholder workshops.
Maintained and evolved a Dynamics 365 solution delivering a unified 360° customer view and convergent mobile/fixed grouping to optimize sales. Built plugins, customizations and Web Services integrating the CRM with back-end systems.
Designed a claims and correspondence solution: Dataverse metadata, business rules and process flows. Built Model-driven apps and Power Automate flows for automated document generation, notifications and SLA configuration.
End-to-end loyalty management solution on Power Platform. Canvas apps for member enrollment and benefit access, with automated point validation and notification flows.
Integrated social media channels into Dynamics 365 via .NET plugins, cloud Power Automate flows and JavaScript web resources to enrich CRM functionality.
Open to consulting engagements, contract roles and collaboration across the Quebec & Canadian market.
walidbarragoub@gmail.comSign in to manage content and view messages.